FAQs

  1. What payment methods do you accept?

    • We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

  2. Do you offer international shipping?

    • Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on the destination. Please refer to our shipping policy or contact our customer service team for more information.

  3. How can I track my order?

    • Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's delivery status through our website or the respective courier's tracking portal.

  4. What is your return policy?

    • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receipt for a refund or exchange, subject to our return policy. Please refer to our returns page for detailed instructions and eligibility criteria.

  5. Are your products cruelty-free and environmentally friendly?

    • We are committed to offering products that align with our values of sustainability and ethical sourcing. Many of our products are cruelty-free, organic, and environmentally friendly. Look for specific product labels or descriptions for more information.

  6. Can I cancel or modify my order after it has been placed?

    • We strive to process orders as quickly as possible, so if you need to cancel or modify your order, please contact us immediately. We'll do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.

  7. Do you offer gift wrapping services?

    • Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you will have the option to add gift wrapping to your order. You can also include a personalized message for the recipient.

  8. Are your products tested for safety and quality?

    • Yes, we prioritize the safety and quality of our products. Our items undergo rigorous testing and adhere to industry standards to ensure they meet safety regulations. We work closely with trusted suppliers and manufacturers to maintain high-quality standards.